Tad Bit About Henry Harvin
Henry Harvin is a global education technology company that offers both online and offline certifications, diplomas, and degrees. Besides, they also publish books on a wide range of topics and offer consulting services compared to those offered by Big 4 consulting firms.It was founded in 2013 and named after the first President of Harvard university Mr. Henry Dunster. As Kounal says, “My mission is to upskill India’s youth to make them more employable so that they can aim for better career opportunities and get higher salaries”. For this, they have designed and developed a range of courses, programs, and exams provided through 24X 7 online training, blended classroom training, and innovative learning solutions.To date, they have trained more than 3,00,000 students in 400+ courses across 97 countries.
About The CEO
The conscientious and empathetic CEO of Henry Harvin India Education LLP is
Mr. Kounal Gupta who plays the role of backbone and heart of the company.As the CEO of the company, he is responsible for the overall functioning, sustainability, and growth of the company.Henry Harvin has been his dream project and like all successful start-ups, he did his groundwork before laying its foundation stone. He circumspectly picked his team and has been involved in the process of designing and implementing the online and offline classes, the marketing aspects as well as the finances.He is well up on shouldering a great responsibility of providing proper education to those who have enrolled in their classes and he spares no effort to make sure that it is worth their time and money. He is well upon his primordial duty to keep the company afloat and steer it in the direction of progress so that the entire Henry Harvin family of 1000+ full-time and contractual staff can reap the benefits.
The Clientele
More than 210 corporate houses are registered with Henry Harvin and they are training partners for more than 1100 companies worldwide. They work with esteemed companies like IBM, NIIT, HDFC Bank, WDC, Avon, NTPC, Apollo Tyres, Hero Group, Stanley consultants, A-Paul Instruments, Bajaj Finance, UK India Business Council, Lufthansa, Abbott, Koch, and many others.
Distinction Between Henry Harvin And The Companies Working In The Same Domain
Henry Harvin is well aware that online education is both the need and the flavor of the season and there are many players in this industry now.But Henry Harvin is never afraid of competition as it brings the best out of them. They have included the GST course much before GST was rolled out in India and the Teen MBA course when no one had ever heard of such a concept.To move ahead with the current times they have introduced the Paramedical academy, which would strengthen our healthcare system.Taking into account the fact that kids between the age group of 8-14 were the worst affected due to the pandemic situation, they have set a Junior MBA course in motion that would give them a creative outlet and build skills that are not emphasized in formal education.Today Henry Harvin offers 400+ courses spread across 31+ academies namely Analytics, Blockchain, Finance, Law, Management, Digital Marketing, Sales, TEFL, Teen MBA, Cyber Security, Writing, Paramedical training, and more.Services include 10 key deliverables for competency and career development that includes Training, Project Support, Internship Support, Certification, Placement Support, E-Learning, Bootcamps, Hackathons, Membership programs, and Consulting.Henry Harvin believes in the First Mover approach and hence likes to keep themselves abreast of all the changes and challenges in our educational system.
Objective Of The Company
The objectiver of Henry Harvin is to be the Harvard of the EdTech industry.They are creating content based on the industry requirement as well as not losing sight of the fact of the general aptitude of their students. The course contents are methodical and systematic and can be followed by anyone without any expert knowledge in that field. Most importantly they are upgraded regularly to keep pace with the industry standards.They have included Bootcamp sessions, hackathons, and regular doubt-clearing sessions to keep pace with the learning process much after the course is over. All the courses come with embedded assignments which are timed and graded, which keep the students engaged and motivated.
Obstacles Faced By Henry Harvin During The Pandemic
Fortunately, Henry Harvin was already an online course provider before the pandemic situation forced everyone to provide courses online. They were imparting courses through both classroom and online mode. The main challenge was to quickly train the staff and trainers to operate on a fully online mode and devise all managerial processes around it.The web development team and marketing team worked tirelessly during the pandemic to make the switch as seamless as possible. They understood that not every student is tech-savvy or every region in the country is equipped with a good internet facility, so they designed the courses that do not require advanced technology, high-speed internet, or much internal memory. The courses came with simple scripts which were easy to understand and the staff was extremely cooperative.Henry Harvin as an education provider has done their best to keep the process of learning undisturbed as they believe they have to learn their way into a better future.
Obstacles Faced Around Digital Customer Experience
Now that the worst phase of the pandemic is over and systems around the world have undergone a sea change, now is the time to focus on Customer Experience.Since the change was not slow and organic, but forced and rapid, Henry Harvin needed to make conscious efforts towards this especially when we are talking about Digital Customer Experience.The foremost challenge was to develop a Customer Experience Culture and Customer First Mindset in a hybrid model. It starts with defining great CX, prioritizing CX initiatives, and delivering demonstrable and measurable Experience Improvements. Indian companies are also yet to fully develop and implement CX-centric Customer Care and Customer understanding tools.In short, for the companies to achieve maximum customer retention, they have to see the jobs through the eyes of the customer. Henry Harvin as a company is aware of this fact and is leaving no stone unturned to make Customer experience a priority.
Importance Of Mapping Around Digital Customer Experience Journey
When a brand is created, it is important to visualize the experience from the perspective of the customer. A company’s idea about the product and the ultimate experience of the customer must have the minimum deviation.Henry Harvin makes sure that they are aligned with the customers’ need sand expectations and the deviations if any can be nipped in the bud for them to better deliver on the customer’s expectations.
Most Rewarding Thing About The Job And Reason Behind It
Learning has always fascinated Mr.Kounal Gupta. The fact that he has created a company that works in the direction of making the youth of India more academically empowered gives him immense satisfaction.When he sees the course participants cracking tough exams, and interviews and landing great jobs with the best of the companies, that feels like a great reward to him.
Mr.Kounal Gupta’s Definition Of Success
An employed youth looks like a picture of success to him. He dedicated all his time and resources to reducing the gap between educational qualifications and employability.His mission for 2022 is to design even better courses, training programs, and certifications that are recognized not only in India but worldwide so that the youth can tap the job market anywhere around the globe.
Challenges Faced To Reach This Level
From giving tutorials to students in colleges in July 2013 to being acknowledged as one of the top 100 Edtech companies in India, Henry Harvin has come a long way in the last 9 years.When the company was started people did not even call it online education but a ‘training industry’ — that was the popular term. Edtech is a relatively recent term. Those days it wasn’t competitive but gradually when more players entered, competitive factors had to be added. And the competitiveness is good right now.They partnered with competitors like EY and KPMG and started online courses in 2016. Henry Harvin was the first EdTech company to introduce the GST course in 2016, and Analytics, Lean six sigma, and Digital content writing in 2017. For this, Henry Harvin has been featured by many media houses as the 1st mover.Today Henry Harvin® has a customer base of over
3,00,000+ students globally across
97 countries.
Strategies Adopted To Deal With Cyber Security Threats
It is a fact that Edtech companies are highly vulnerable to cyber security challenges which can be damaging. “Zoombombing ”, breach of sensitive data, inherent cloud security risks, and Ransomware attacks have become increasingly common.That’s why they adopt and deploy top-grade cybersecurity solutions which will keep users and the enterprise safe from such challenges. The state-of-the-art solutions ensure that the customer’s data remains safe against cyberattacks while complying with the regulatory framework.
Recommendation To CEOs Looking At Designing Their CX Strategy
If Mr. Kounal Gupta was to give his recommendations for designing a CX strategy, the first and foremost is – Observe. There are various touchpoints in a customer’s journey that determine their overall experience, seeing the world as their customers will help better organize themselves around customer needs.Secondly, reshaping, remodeling, reorienting, and refining processes and sequences that would best suit the customers. It may start small, but this must never stop.Lastly, it is to perform on the above lines. This will require long-term efforts both from the management and the frontline workers.
Future Endeavours
Digital learning is here to stay. So, to keep pace with the high and varied demands from learners, they are strengthening the infrastructural base, adding new courses, and multiplying human resources. Since no business can survive without a presence in social media now, they are strengthening their presence in the digital sphere by optimum utilization of all social media channels.Henry Harvin takes its customer’s reviews very seriously. That’s why they have created many channels for them to be able to give their genuine opinions.
Message For The Readers
For those seeking to decode the job market, upskilling is the way to go. Identify your strengths as well as the skill gaps, do ample market study, and do everything that you can to align yourself with the industry demands.
Shared Opinion
If everyone would understand that our life is a summation of a few seconds, then it is extremely important to know that we must ‘Focus on value creation.’ If we all do our tiny bit towards it, in whatever capacity and level, we can bring about a great revolution to the world of education and humanity in general.
