TCI EXPRESS – THE EXPRESS DELIVERY EXPERT

TCI Express was established in India, as one of the fastest and leading express delivery companies since December 2016. The company leads the market as India’s express distributor and its local knowledge of each and every district in India allows it to provide specific express delivery solutions to its customers and deter competition. The main motto is to provide targeted customization to its customers all over India.

TCI Express has built a solid Hub and Spoke infrastructure with 950+ owned centers across India, encompassing more than 50,000 pick-up and 60,000 delivery points. The company’s focus extends to Tier II and III cities, where it specializes in delivering time-specific solutions. Its customer base has increased from 1.6 Lakh to 2.25 Lakh over the last seven years.

TCI Express’ operations simultaneously propel sustainability efforts, incorporating CNG vehicles, biofuels, solar power, and comprehensive waste management. The company’s unique services and large-scale operations have led to a 16.81% CAGR of EBITDA growth and a 19.00% CAGR of net profit over the last six years. The company’s unrivaled profitability in India’s logistics sector has earned it a distinguished place in the Top 500 Companies by Market Capitalization as of March 31, 2023.

SERVICES OFFERED

TCI Express is a leading logistics company that offers a range of services including:

• Surface Express
• Domestic Air Express
• International Air Express
• E-commerce
• C2C Express
• Rail Express
• Pharma Cold Chain Express

These services permit the organization to cater to a diverse range of customers and industries, making it a one-stop shop for express delivery solutions.

The company’s domestic air express and international air express services are very necessary to its overall logistics tasks, providing quick and efficient delivery of goods and services across the country and to other countries. The organization witnessed rapid growth in e-commerce operations, and it is laveraging technology to meet the growing demand for Online shopping

TCI Express’ C2C Express service stands unique compared with its competitors, offering a convenient and reliable way for customers to send and receive goods. The company’s rail express service complements its other transportation offerings, providing a cost-effective and eco-friendly option for shipping goods.

The pharma cold chain express service meets the increasing demand for temperature-controlled logistics in the healthcare department(s). The Organisation’s dedication to sustainability is obvious in its efforts to reduce its carbon footprint, and it has taken several steps to ensure sustainability in its operations.

TCI Express’ financial performance has been very strong, contributing to the organization’s overall growth. The company’s customer service and support are excellent, and it has earned a reputation for providing reliable, sustainable, and effective express delivery solutions.

TERRITORIAL REACH

The Organization has a vast geographical coverage, serving 700+ districts in India across 29,000+ pin codes. It also offers express air cargo services in major cities via Air Domestic Express and international express services to 208+ countries with 3,000+ pickup points in India. The company has a strong presence at 73 Air gateways across India and operates through 950+ branches, 28 hubs/sorting centers, 10 regional offices, and 60 zonal offices. Its fleet of 5,000+ containerized vehicles enable the company to provide efficient and cost-effective delivery solutions.

NOTEWORTHY ACCOMPLISHMENTS

TCI Express has grown its networks and systems considerably in the past few years. It has enlarged its number of pick-up and delivery locations, branches, and districts served, and has also increased the number of air gateways. The organization’s revenue, EBIDTA, and PAT have grown significantly, as have its net worth and book value per share. The organization’s share value has also witnessed annualized growth and has registered a significant increase in its stock value.

TCI Express has demonstrated remarkable growth over the past 7 years, achieving substantial revenue growth from ₹755.24 crores in 2016-17 to ₹1,241 crores in 2022-23. The customer base surged from 1.6 Lakh to 2.25 Lakh. In the same duration, EBIDTA increased from Rs 67.63 crores to Rs 201.65 crores, while Profit after Tax (PAT) surged from Rs 40.71 crores to Rs 139 crores. In the last five years, TCI Express has exhibited noteworthy expansion, with an EBITDA CAGR of 23.7% and a net profit CAGR of 28.0%.

BACKBONE OF TCI EXPRESS

Mr. Chander Agarwal, the Managing Director of TCI Express Limited, One of the successful business leaders, has played a vital role in the company’s growth and success. His main focus is on customer satisfaction and a strategic approach. Mr. Agarwal’s hard work and dedication have led TCI Express to reach the highest platforms in multimodal express distribution organization (s) in India with 2.5% country’s GDP. Most of the important decisions are taken by him, including the Firm’s strategic and financial decisions, making sure that his company stands best.

TCI Express has been facing rapid growth under the leadership and guidance of Managing Director Mr. Chander Agarwal. He has been working day and night to expand the company’s operations, expanding the number of branches and pick-up and delivery locations, and entering into overseas markets such as Singapore, Brazil, Indonesia, and Africa. His strategic plan and approach has resulted in an enormous increase in the organization’s client base and overall profit/income.

TCI Express is now one of the publicly listed companies on the National Stock Exchange and Bombay Stock Exchange and is counted as one of the top logistics companies in India. Under the proper planning of Managing Director Mr. Chander Agarwal, the organization has undergone many modifications and has become the fastest and finest-growing B2B express delivery organization in the industry. Mr. Agarwal’s strategic approach and customer-centric approach have contributed to the company’s success and growth, and have made it a leader in the industry.

Mr. Chander Agarwal holds a bachelor’s degree in business administration from Bryant College, Rhode Island, USA, and has completed various executive management and finance programs at prestigious institutions around the globe. He has a strong background in the logistics industry, having worked with Transfreight, USA, a 3PL specialization in lean logistics primarily for Toyota Motor Vehicles USA in 2001-2002. This experience has given him an unmatched knowledge of the logistics business and has enabled him to bring relevant changes in the sector in India. He has completed the Advanced Management Program certification from the National University of Singapore, a Finance Management certificate from INSEAD, Singapore, and also completed the OPM program from Harvard Business School in 2018. His foresight, vision, and strategic approach have been instrumental in TCI Express’s growth and success.

BENEFACTORS OF TCI EXPRESS

TCI Express Limited offers express logistics solutions to a wide range of sectors, with moderately 95% of its revenue generated through the B2B model. This model caters to over 30 sectors, including manufacturing, automobiles, electronics, telecommunications, textiles, retail, and pharmaceuticals. The remaining 5% of the company’s revenue comes from the B2C segment.

Sector-wise clients are as below:

• Pharmaceuticals: Macleods Pharmaceuticals Limited, Sun Pharma Laboratories Limited, Cipla, Themis.
• Medicare, and Torrent Pharmaceuticals Limited.
• Electronics: Bajaj Electricals Limited, Havells India Limited, Haier Appliances India Private Limited, Mitsubishi Electric India Private Limited.
• Engineering and Tele-Communications: Tata Steel Limited, Emerson Process Management Chennai.
• Private Limited, Kirloskar Oil Engines Limited, And Finolex Cables Ltd.
• Automobile: Mahindra and Mahindra Ltd., Maruti Suzuki, Suzuki, Yamaha,
• Retail: Shoppers Stop Limited, Borosil Limited, and Hoppers Stop Limited.
• Textile: Raymond Limited, Lifestyle International Private Limited, and Duke Fashions (India) Limited
• E-Commerce: Flipkart, Amazon and Moglix Labs.

CHALLENGES FACED DURING PANDEMIC

Apart from the challenges posed by the pandemic, TCI Express remained committed to its customers and continued to provide essential delivery services. The company’s focus on innovation and adaptability allowed it to navigate the challenges and maintain uninterrupted operations. Through the leadership of Mr. Agarwal and the dedication of the TCI Express team, the company was able to successfully overcome these obstacles and continue to grow and succeed.

TCI Express prioritized the safety and well-being of its employees while maintaining high service standards during the pandemic. The company implemented safety protocols, upskilled its workforce, and adapted to the changing business landscape to seize new opportunities, resulting in remarkable growth and financial performance.

TCI Express successfully navigated the challenges posed by the pandemic through strategic decision-making, prioritizing employee well-being, and a commitment to innovation. This led to remarkable growth and financial performance, establishing the company as a profitable player in the express logistics industry. The company’s success reinforced its resolve to continue delivering excellence and value to its clients, stakeholders, and employees.

IMMERSIVE TECHNOLOGIES AND IT’S POSITIVE IMPACT

TCI Express is the leading player in the express logistics industry, persistently pushing the boundaries of innovation to meet and satisfy customer needs. The organization has invested in trending and advanced technology and analytics to optimize processes, streamline operations, and deliver unparalleled speed and reliability. By leveraging digitalization, TCI Express has enhanced customer experiences by offering greater transparency, control, and convenience in managing shipments.

The organization’s tailored express delivery solutions are based on a deep understanding of India’s diverse districts, allowing it to provide customized services to meet clients’ specific needs. With the help of progressive technology and sophisticated analytics, TCI Express has optimized processes and improved customer experiences. The use of ERP capabilities, barcoding on packaging, GPS-enabled trucks, and CCTV monitoring has further streamlined operations, reducing the company’s ecological footprint and enhancing customer satisfaction.

TCI Express supplies cutting-edge technology to its customers, such as APIs for bespoke solutions and real-time vehicle tracking via GPS. The organization’s robust digital infrastructure, including customer login facilities, Auto-MIS, E-Billing, E-PODs, and online payments, guarantees seamless 24×7 support.

One of the most prominent achievements during the fiscal year was the maximization of the operating leverage of India’s first and biggest automated B2B sorting center, The “GIGA Sorting Centre.” This structure has enormously increased the organization’s operational efficiency, sustainability, and affordable/average/minimum costs, allowing it to offer competitive pricing to its clients. Encompassing a remarkable 2 lakh square feet area, this facility features a 600-meter fully automated loop sorting system, slashing parcel handling and vehicle halting times by 40%. The inclusion of 600 kWp rooftop solar panels renders the modern sorting center self-reliant in fulfilling its future energy needs. Acknowledged for sustainability, it has achieved LEED Gold certification from USGBC and GEM5 certification from ASSOCHAM.

TRENDS IN INDUSTRY

Logistics companies in India are adopting trendy and advanced technologies such as GPS tracking, IoT, automation, AI/ML, and blockchain to optimize operations, reduce costs, and enhance customer satisfaction.

OBSTACLES, TCI EXPRESS OVERCAME TO REACH THIS POSITION

Some of the challenges that TCI Express faced in order to maintain business continuity amidst uncertainty include:

• Executing rigid, safety protocols to safeguard employees and customers/clients.
• Launching robust working capabilities for regulatory staff.
• Investing in digital technology and automation to optimize logistics operations.
• Collaborating closely with clients to understand evolving needs and provide tailored solutions.
• Collaborating closely with clients to understand evolving needs and provide tailored solutions.

With the help of these strategies, the leader can figure it out and help the team to overcome this by demonstrating adaptability and innovation, leading the team through several crises, and making strategic decisions to ensure the continuity of the business.

IMPORTANT DECISIONS TAKEN BY THE COMPANY

Mr. Agarwal is actively taking part in sculpting the organization’s strategic and financial direction, his excellent leadership qualities are driven by his extensive experience and 100% contribution and commitment to continuous learning. He has set an example and fostered a culture of motivation and personal growth among his team. He remains loyal to the company’s vision and instructs it through challenging times. Authentic leadership, to him, involves creating an atmosphere of excellence where team members are empowered to innovate and take risks to achieve success. This philosophy underlies the company’s chase of innovation and greatness in the logistics industry. He gives his best for the organization’s development and success.

STRATEGIES ADAPTED FOR BUSINESS

TCI Express allows for agility and adaptability, ensuring a seamless customer experience across diverse modes of transportation. This approach also enables TCI Express to offer a range of services tailored to meet the unique needs of its customers. By evaluating cutting-edge technology and advanced sorting centers, TCI Express develops the speed and efficiency of its operations, by keeping the complete focus on sustainability and customer needs and satisfaction.

Overall, TCI Express unique selling points, which consist of its asset-light strategy, customer-centric approach, technological advancements, innovative sustainability practices, and multi-technology approach, set it apart from competitors and position it as a leader in the logistics industry. These catalysts contribute to the organization’s success, as it continues to expand its reach and deliver reliable, efficient, and cost-effective services to its customers.

FUTURE ENDEAVOURS

TCI Express focuses on growth, both domestically and internationally, with the proper blueprint to invest 500 crore, in order to establish branches, hubs and automated sorting centres all over India. Further, the company is exploring avenues for international expansion, targeting dynamic Asian and European economies.

The company is also tenacious to sustainability and environmental responsibility, with proper plans to transition to an electric vehicle fleet and adopt eco-friendly practices like compressed natural gas and BS-6 compliant vehicles. The company is also investing in technological advancements, such as automation and advanced sorting centers, to improve operational efficiency and enhance customer experiences. Overall, TCI Express is focusing on growth, innovation, and customer satisfaction through strategic expansion, sustainability, and technological advancements.

ADVICE TO THE READERS

Mr. Agarwal said “Adapting change as a probability for augmentation and discovery is equally important in today’s swiftness evolving world. It’s vital to keep an open mind and be willing to learn new things and adjust to new technologies and trends that shape our industries.

Continuous learning is also crucial for personal and professional growth. It’s important to focus on the self, individuals can learn by practice, which makes them better and capable of facing any circumstances. Resilience is also important, as challenges are inevitable, but they can also lead to breakthroughs and opportunities for growth.

Encouraging innovation and diverse perspectives within teams is also important for fostering a culture of excellence. By valuing and incorporating different ideas and approaches, teams can achieve greater success and overcome obstacles more effectively. Finally, following one’s passion is key to achieving greatness. When individuals are driven by their passions, they are more likely to be committed, creative, and successful.

Conclusion: These principles can serve as a roadmap to success for individuals in all aspects of life and work. By embracing change, continuously learning, being resilient, fostering innovation and diverse perspectives, and following one’s passion, individuals can achieve great things and make meaningful contributions to the world.