Founder of Improsys, who developed a problem-solving and system-oriented work culture in the organization with a primary focus on customer satisfaction.
“All of the team members working with Improsys have decades of experience in logistics, 3PL, and manufacturing industries. Improsys combines state-of-the-art technology with decades of expert knowledge in warehouse management, logistics, and supply chain processes to deliver the functionality that will impact clients’ bottom line. Improsys is a fast-growing organization working on the principles of lean management. It is certified with Quality management standards ISO 9001:2015 and Information Security Management standards ISO 27001:2013. Improsys has been certified for CMMI Maturity level 5”. To know more about this firm, read the detailed article below;
PROLOGUE & BACKBONE OF IMPROSYS
Improsys is India based productivity and quality solution provider working in the domain of manufacturing, supply chain management, and logistics sector. Improsys is headquartered in the city of Pune(Maharashtra, India)and provides services in business consulting, corporate training, and software development with a special focus on productivity, quality, and delivery improvements resulting in bottom-line improvement for clients and improvement in client customer satisfaction.
Improsys offers consulting services for the Implementation and training of Lean, Kaizen,5S, Six Sigma, TPM, POKA-YOKE, SMED, SPC, APQP, PPAP, MSA, and Change management. It also helps organizations to do Value Stream Mapping by using Time and Motion Study, Work study, Application of MOST, etc. The company has designed and developed house Software suits which include: ERP Software, Production Monitoring software, Quality Monitoring software, WMS software, PPC software, Project management software, Customer complaint management software, APQP/PPAP Software, SPC software, MSA Software, Change management software, Document Management Software, Audit management software, Budgeting, Costing and cost control software, task management software, CRM software, POS Billing software. While designing software, Improsys has a special focus on meeting customer objectives of productivity, quality, and value improvement across the supply chain.
Mr.Laxmikant Kathare is the founder of Improsys. He is a Production engineering graduate with a post-graduation in Management. He has more than 25 years of experience leading technical and business executive teams. His expertise in Manufacturing science combined with Management science has helped multiple organizations to improve their bottom line by using Improsys consulting, training, and software services. His visionary policies at Improsys has helped Improsys to create a unique brand in the market as a Solution provider to business problems. Mr.Laxmikant has developed a problem-solving and system-oriented work culture in the organization with a primary focus on customer satisfaction.
Working atmosphere: Employee friendly, learning work center developed by Mr.Laxmikant at Improsys has helped to develop and retain talent in Company. Mr. Raviraj Deshpande brings more than 15 years of experience in managing customer success and satisfaction and handling technology teams for customized development and implementation of software solutions for the customer. Improsys Business development and customer relationship team is well taken care of under the leadership of Mr. Amey Bhawsar who has more than 10 years of experience in designing innovative customer-centric campaigns for customer acquisition and customer support.
REGARDING CLIENTS & SPECIALITY OF THEIR DOMAIN
Improsys provides software services to implement, host, and maintain professional and applicable software solutions. It has served over 150+ clients in various locations across India, and Middle Eastern countries like Algeria, UAE, Bahrain, Sharjah, Kuwait, Oman, and Saudi Arabia. Improsys has also provided software services in the South East Asian countries of Thailand. With more than 10 years of experience in serving varied satisfied clients ranging from SME to MNC organizations, Improsys’s client base is located in different parts of the globe. In multiple countries with multiple languages, the Improsys team has vast experience in fine-tuning system solutions for localized business and cultural requirements.
Improsys’s major client list for Consulting, Training, and software includes Tata Power Ltd, Birla Precision Tools, L&T Hydrocarbon, Indian Railway, Welspun India Ltd, KSB Pumps Ltd, Haya Waters, MMB Group, Al Bustan Al Khilji Kuwait, Niktish Engineering and Filtrations, Micro India, Shiv Om Brass Ltd, Igloo Freshness Foods Ltd, etc.
Success of Improsys can be measured based on its satisfied customer base across different countries and business segments. Improsys could reach to top 10 service providers across the globe on foundation of customer satisfaction which is resulted from strong support processes which has resulted in high ranking on various customer satisfaction metrics The result of satisfied customer feedback surveyed by independent US based Market Research agencies has resulted in Improsys being ranked in list of Global Manufacturing Inventory Software Market Top 10 Players 2020 as one of the Key players in recent years in Manufacturing segments.Domain, which makes improsys to stand unique in the industry:
1. Improsys Focus on People, their lives, their work, and their Dreams.
The Improsys User Experience team works to discover people’s actual needs, including needs they cannot always articulate. Armed with that information, Improsys creates products that solve real-world problems. Improsys uses PDCA methodology to implement software solutions, methodology focuses on user experiences and fine-tuning software applications accordingly.
2. At Improsys Every millisecond counts.
Nothing is more valuable than people’s time. Improsys pages load quickly, thanks to slim code and carefully selected image files. The most essential features and text are placed in the easiest-to-find locations. Unnecessary clicks, typing, steps, and other actions are eliminated. Improsys products ask for information only once and include smart defaults. Tasks are streamlined.
3. Improsys Believes Simplicity is powerful.
Improsys does not set out to create feature-rich products; its best designs include only the features that people need to accomplish their goals. Ideally, even products that require large feature sets and complex visual designs appear to be simple as well as powerful.
Improsys teams think twice before sacrificing simplicity in pursuit of a less important feature. Their hope is to evolve products in new directions instead of just adding more features.
4. Improsys Engages beginners and attracts experts.
The best Improsys designs appear quite simple on the surface but include powerful features that are easily accessible to those users who want them. Their intent is to invite beginners with a great initial experience while also attracting power users whose excitement and expertise will draw others to the product.
5. Improsys Dare to innovate.
Design consistency builds a trusted foundation for Improsys services, makes users comfortable, and speeds up their work. But it is the element of imagination that transforms designs from ho-hum to delightful.
Improsys encourages innovative, risk-taking designs whenever they serve the needs of users. Their teams encourage new ideas to come out and play. Instead of just matching the features of existing products, Improsys wants to change the game.
6. Improsys is Designed for the world.
Improsys goal is to provide solutions that are contextually relevant and available through the medium and methods that make sense to users. The User Experience team researches the fundamental differences in user experiences throughout the world and works to provide the right solution for each audience, device, and culture.
7. Improsys Plan for today and tomorrow’s business.
Improsys consistently invests in Research and development which enables them to continuously improve its current software versions as per the latest technological upgrades available in the market. As the disrupting technologies are continuously changing the way customers’ needs are addressed, Improsys explores the use of future technologies in existing software solutions.
8. Improsys Delight the eye without distracting the mind.
If people looked at an Improsys product and said Wow, that is beautiful! The User Experience team would cheer. A positive first impression makes users comfortable, assures them that the product is reliable and professional, and encourages people to make the product their own.
9. Improsys, Be worthy of people’s trust.
A greater challenge is to make sure that Improsys demonstrates respect for users’ right to own and control their own data. Improsys is transparent about how it uses information and never shares data outside Improsys without a user’s explicit consent.
10. Improsys Adds a human touch.
Improsys customer Success team asks for feedback and acts on that feedback for delivering the best possible improvements as per user expectations. It understands the end user’s requirements while operating on the software and at the same time delivers the best possible Analytics for the top management for decision-making.
GOALS AND CHALLENGES FACED DURING LOCKDOWN
Team Improsys strives and works with the business philosophy of:
To consistently create value for their customers’ stakeholders, by providing cost-effective improvement solutions in systems that enable their customers to achieve excellence and sustainable competitive edge, continuous improvement of client organizational prosperity. The core of Improsy’s business objective of offering business and technology solutions.
Key Objectives:
- Improvement in Cash Flow
- Improvement in Delivery
- Improvement in Value
- Improvement in Quality
- Improvement in Productivity
- Improvement in Customer Satisfaction
Improsys firmly believes in system-oriented working and the company philosophy, missions, business objectives, and quality objectives are defined resulting in appropriate operational, security, and business continuity policies. Standard Operating procedures for various business processes such as Marketing, Sales, Operations, Admin, Finance, and Support which are pre-defined and well documented.
Challenges faced: Covid has tested the endurance of Improsys to sustain when there was a complete absence of new business and drying of cash flow which was most important for the survival of any organization. The challenge was to survive. There were no Oxygen cylinders available that could help the organization breathe, continuous flow of funds was essential for survival. The Improsys team brainstormed and decided to convert the challenge into an Opportunity. An action plan was prepared on two fronts: 1. Utilization of expert talent within the organization for streamlining internal processes 2. Utilization of customer expertise to generate revenue and help customers to survive during the lockdown. The Improsys team successfully changed gears to modify the operating procedure to work from home mode of working.
NEW INDUSTRIAL TRENDS & FUTURE ENDEAVORS
Major economies in the world are in slow down, post covid- the market demand has not improved resulting in cuts in IT spending. Which is making the IT industry revisit its models. It has become a must for the industry to focus on productivity and retaining customers by offering discounted pricing. All these market conditions coupled with new technologies are driving organizations to look for low-cost opportunities by focusing on their core competence, Such a competitive environment is making organizations compelled to initiate cost-reduction drives.
The focus in 2023 will be to establish Improsys as the market leader in providing Productivity and Quality improvement solution providers by deploying Production monitoring and quality monitoring software available on a monthly subscription basis. After successfully establishing Improsys as a brand Mr.Laxmikant is working on Smart Factory solutions to get ready for more advanced technology adoption from the field of IoT, AI, VR, AR, Robotics, etc so that the Industry could launch Industry 4.0 solutions from a single point of contact.
ADMONITION TO THE READERS
Mr.Laxmikant stated “Changing the global economic scenario at the marketplace is an opportunity for businesses to become a solution provider to lead with purpose and play the role society needs from businesses to catalyzing innovation and transformation to remain in business for the long haul. In the long term, they need to reimagine, reinvent and reconfigure their businesses and work culture to thrive. Importantly, they need to act on both now, and simultaneously”
